DHA system upgrade affecting passports and Smart ID card services

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The Live Capture system upgrade at Home Affairs took place over the weekend of 29-31 March 2019. However, front offices are currently experiencing some errors which technical teams are working on.

Some offices are still unable to process Smart ID card and Passport applications due to technical errors. All other services are available at front offices across the country, like processing and issuing of certificates for births, marriages and deaths.

The Department of Home Affairs has expressed its sincere apologies to all of its clients for the inconvenience caused. The system upgrade will assist greatly in improving service quality and in building a new national identity system for South Africa.

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